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TERMS & CONDITIONS
TERMS & CONDITIONS

Acceptable Print Result

1. Colour Discrepancies

Within same Print Run
A 100% COLOUR MATCH is not possible for CMYK process printing. Our acceptable standard is +/-10% of the original intended colour. Colour discrepancies are expected within the same print run (Eg. Colour variation of each individual printout in the same print run by up to 10% is considered acceptable).

Different Print Runs
Colour discrepancies are to be expected in different print runs of the same artwork on separate batches. For reprint jobs using the same artwork used previously, colours may also differ by up to 10% even though the same artwork is used. (Eg. First time print result = +10% and reprint result = -10% is considered acceptable)

While we take great effort to match colours as accurately as possible, we cannot be held liable for these marginal colour discrepancies or inaccuracies in the printed matter which may be more evident in reprints.

Colour Display on Different Monitors
Due to the different colour displays on different monitors, printed colour of end product may differ from what appears on your screen. Therefore PRINT DESIGN will not be responsible for colour discrepancies in the end product.

 

2. Spot UV Finishing
Spot UV finishing, tolerance of registration (includes hotstamp, diecut and emboss) is +- 0.25MM. Customer may not reject order if UV defects is only 2% below of the printed quantity per order.

3. Dirty Spots
Printing surface dotted with dirt shall not be more than 1 dot per 5cm² and the dot shall not be bigger than 0.5mm.
While PRINT DESIGN will take every caution when handling pressure sensitive materials like carbonless copy paper (NCR), we cannot guarantee that they will be completely free of markings after print.

 

4. Bubbling from Lamination

 

5. Trimming Registration

 

Return Policy

Print Design is committed to our quality of products and services. In the event that you are not satisfied with your purchase from us, kindly contact us within 5 days of receiving your product. Please specify your order number and reason for dissatisfaction. We will review your request and work with you to meet your expectations. We will only reprint product after reviewing your request.

Please note that we cannot be responsible for

  1. Please refer to our acceptable print result
  2. Spelling, typing, punctuation or grammatical errors made by the customer
  3. Design errors made by customer in the artwork creation process
  4. Inferior quality or low-resolution of uploaded images
  5. Errors due to "non-compliance" of artwork check list
  6. Errors in selecting options such as choice of finishing, quantity or material type or product type

 

Refund Policy

We are unable to offer any form of refunds for jobs that has been processed.

For job that has not been processed, we will refund the full price (less 10% handling and administration fees or a minimum fee of RM10) of the product(s) excluding postage, courier and processing costs (such as artwork fees).

 

Privacy Policy

Conditions of Use
Print Design provides services subject to our Terms and Conditions. Please read them carefully before accepting the terms and conditions and proceed to order.

Commitment to Privacy
Your privacy is important to us. We communicate with users pertaining to orders via email, phone, fax or posting notices through our site. When we receive an email from  you, you have given consent to receive communications from us electronically and we will communicate with you by via e-mail, phone, fax or by posting notices on our site.

We collect information to process your order, guide and enhance your online experience, supply you with information in which you have expressed an interest.

1. We will never sell nor exchange your information with third parties without obtaining your consent.

2. You have the option not to receive marketing information by "unsubscribing" through our newsletter when you received one.

3. When you order, we collect your name, address, telephone, email address and company name for the purpose of processing your order.

4. To help you choose the right product to suit your purpose/business we have made selections available.


Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.


Links
Our sites may contain links to other sites. Please note that we are not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.


Notification of Changes
Should there be any changes in our privacy policy, we will post those changes on our site or other places deem appropriate. We will use information in accordance with the privacy policy under which the information was collected.

Customers who have opted out of all communication with the site, or deleted/deactivated their account, will not be contacted, nor will their personal information be used in this new manner.


Products and Prices
Prices quoted are subject to change without prior notice. All information contained herein is correct at the time of site update. While every care is taken to ensure the accuracy of all information, Print Design will not be held responsible in the inaccuracy, omission or alteration that may occur and reserves the right to change any information in our site.


Contact Information
If customers have any questions or suggestions regarding our privacy policy, please contact us at:

Print Design
No.37G, Jalan 5/21, The Strand, Kota Damansara, 47810 Petaling Jaya, Selangor.
Tel:       +603 6142 2880
Fax:       +603 6142 2887
Email:   sales@printdesignmalaysia.com
           printdesign53@gmail.com


 

 

Asia Business Direct Sdn Bhd (743286-P) 
No.37G, Jalan PJU 5/21
The Strand, Kota Damansara,
47810 Petaling Jaya,
Selangor Darul Ehsan
Tel: 03 - 6142 2880
Fax: 03 - 6142 2887
Email : sales@printdesignmalaysia.com
Working Hours:
Monday ~ Friday : 9.30am ~ 6.00pm
Satuday : 9.30am ~ 1.00pm
Close On Sunday & Public Holiday