Print Design Malaysia
 
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Call +603-6142 2880
Email - sales@printdesignmalaysia.com
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FAQ
FAQ

Ordering Process

  1. How to Order
    Step 1
    Select  your item and specification

    Step 2
    Upload your file for us to print or design. Upload format can be in Illustrator (Ai), Photoshop (Ps),  Pdf , Jpeg or Tiff. Resolution must be at 300dpi and above.

    Step 3
    Click Put into Cart and complete the Shipping and Billing Info

    Step 4
    Confirm order and make payment

  2. Do you send Sales Person to our office?
    To keep cost low, we do not send any sales person. Please email or contact us directly if you have any enquiries.

  3. How do I get a custom Quote?
    Please send your request  via email to sales@printdesignmalaysia.com stating the below information:

    Item
    Size
    Colour
    No.of pages
    Material
    Quantity
    Single or Double Side Print
    Finishing / Binding
    Company, Contact Person, Contact No., Email, Contact Number, Fax

    We may not revert within the same day if the request is complicated or unclear.

  4. Is there a discount if I re-order my item?
    Our prices are fixed and valid for single order only. No further discount will be given except for promotion items.

  5. Will you match the sample provided from my printed copy or previously printed sample?
    We are unable to guarantee that the printed output will be the same as the sample provided or previously printed sample. Marginal variations are expected from different print runs and different printers.

  6. Will I receive the exact quantity that I ordered?
    You will receive the exact quantity or slightly more than you ordered at no additional cost. However, due to production process, there may be occasion where you will receive slightly less than what you have ordered.

  7. Can I make amendments or cancel my order after I have placed the order or approved the proof?
    Please ensure you have selected the correct order specifications and the designs are correct as cancellation or any form amendments are not allowed.

    We will print artwork as provided as we are not responsible for any spelling, typing, image or design error. We do not amend any artwork that is uploaded.

 Production Lead Time

  1. How do you define working days?
    Working days are Mondays to Fridays, excluding Saturdays, Sundays and Public Holidays. Orders placed on Saturdays will be considered as Mondays order.

  2. Do you accept urgent orders?
    We accept urgent orders depending on the job required. There will be an urgent orders surcharge depending on urgency.

  3. Does your lead time include delivery?
    No. Our production lead time refers to the number or working days from the day your order is confirmed to the day the product is ready for delivery. We will try our best to deliver your products on time. We will not be held responsible for delay due to production error or courier delay.

 Delivery

  1. How is my products delivered?
    All products will be delivered via courier.

  2. Is delivery chargeable?
    Yes. Delivery is included in the Total Cost. Delivery is charged base on postcode and weight.

  3. What is your normal delivery lead time?
    The normal delivery lead time is 2-3 working days depending on the area delivered.

  4. Can I specify the delivery day and time?
    All our deliveries are via courier. Hence, we would not be able to determine the day and time of the delivery.

  5. Will my products arrive on schedule?
    There may be possibility your products will not arrive on schedule to courier delay.
     
  6. What happens if my products are delivered when I am not in?
    We will have to rearrange for another delivery. Additional charges will apply for reschedule.

 Payment

  1. When do I need to pay for my order?
    All orders must be paid upon order.

  2. Do you offer credit terms?
    We do not offer credit terms. All our items are cash terms and must be paid upon confirmation of order.

  3. What type of payment modes do you accept?

    Cash Deposit
    Deposit at any nearest Public Bank Berhad branch.

    Cheque
    Payable to ASIA BUSINESS DIRECT SDN BHD.

    Bank Transfer
    Online transfer to our Public Bank Berhad account.

    Bank Details
    Bank: Public Bank Berhad
    Payment made payable to: ASIA BUSINESS DIRECT SDN BHD
    Bank Account No.: 3138944830

    Online via MOLPay (formerly known as NBePay)
    MOLPay is the Appointed Payment Gateway provided by Netbuilder (M) Sdn Bhd for Asia Business Direct Sdn Bhd. 

    MOLPay is secured and verified by high-grade 256-bit SSL encryption. Click here for further details.

    *Goverened by Bank Negara Malaysia (Compliance with Payment System Act 2003)

  4. I have made payment to your account. How do you check?
    For payments made via Cash Deposit / Cheque Deposit / Online Bank Transfer:

    Kindly email  a copy of the Cash/ Cheque Deposit Slip / Online Transaction Slip to sales@printdesignmalaysia.com or fax to 03-6142 2887 indicating:

    a. Order Number
    b. Account Number
    c. Payee Name
    d. Date and time of fund transferred

    We will process your order the following day upon verification of the fund transferred. 

Parcel Tracking

  1. How to trace my Parcel?
    We will email you a Tracking Number once we have delivered your products via SkyNet courier.

    You may check your parcel status through SkyNet website www.skynet.com.my by keying in tracking number in the Shipment Tracking Column.

    Kindly contact the courier company for the status of your parcel delivery.

 

 

 

Asia Business Direct Sdn Bhd (743286-P) 
No.37G, Jalan PJU 5/21
The Strand, Kota Damansara,
47810 Petaling Jaya,
Selangor Darul Ehsan
Tel: 03 - 6142 2880
Fax: 03 - 6142 2887
Email : sales@printdesignmalaysia.com
Working Hours:
Monday ~ Friday : 9.30am ~ 6.00pm
Satuday : 9.30am ~ 1.00pm
Close On Sunday & Public Holiday